Dutch Speaking Customer Support Representative

This position is strictly restricted to local candidates already established within Portugal who wish to work entirely from home. No international relocation help company-paid flights or transitional housing support will be provided. Applicants must currently live in the country or relocate entirely on their own budget.

Role Summary & Objectives

We are seeking fluent Dutch Speakers to fill an independent virtual position supporting a global leader in online payment systems and financial technology.

This position provides total geographic autonomy across the country. Whether your home office is situated in a quiet village in the Azores or a bustling neighborhood in Porto you can work from any home address within Portugal. Serving as a Fintech Support Consultant you will step past the boundaries of conventional customer care acting as an essential brand representative who delivers premium specialized guidance in the high-speed digital finance sector.

Daily Responsibilities & Workflow

As a Remote Financial Solutions Expert your core duties will center on:

• Omnichannel Communication: Providing quick top-tier resolutions to users through incoming phone calls email inquiries and real-time live chat systems.
• Complex Troubleshooting: Investigating sensitive inquiries regarding user profile security payment network errors and detailed transactional discrepancies.
• Software Advisory: Helping clients navigate our global checkout gateways and digital wallet applications with clear authoritative instruction.
• Financial Oversight: Managing critical financial adjustmentssuch as processing chargebacks correcting billing issues and identifying potential fraudwith total precision and confidentiality.
• Database Management: Recording meticulous logs of every user interaction and routing high-level financial tickets to the appropriate internal departments.
• Policy Compliance: Keeping pace with ongoing system updates and changing global banking regulations through routine team alignments.

Required Experience & Capabilities

We are hunting for disciplined professionals who excel at managing their own remote workspaces while hitting high-level performance targets.

Language & Work Authorization

• Dutch: Native or near-native mastery (at least a C1 level) in both written and spoken formats.
• English: Strong command of business proficiency (B2 level minimum) for corporate communication and system updates.
• Work Rights: Direct physical residency in Portugal combined with the unrestricted legal right to work within the EU.

Autonomy & Tech Skills

• Autonomy: Exceptional time-management skills and the personal drive required to work productively without direct on-site supervision.
• Clear Articulation: An analytical approach to problem-solving with the capacity to break down intricate banking concepts into simple terms for users.
• Tech Savviness: Strong familiarity with fintech interfaces digital dashboards and modern internet tools.

Work-From-Home Benefits & Compensation

We deliver the tools you deliver the results. Our comprehensive remote employment package includes:

• Location Freedom: A permanent fully remote position that allows you to work from any region across mainland Portugal or its island territories.
• Premium Hardware: Complete corporate technology kitsincluding a high-performance laptop and a professional communication headsetshipped straight to your front door before training starts.
• Stable Earnings: A guaranteed dependable base salary coupled with monthly performance rewards tied to your workplace KPIs.
• Medical Benefits: Comprehensive private medical and life insurance coverage active from your very first day on the payroll.
• Internal Promotion: Ongoing career development tracks with clear opportunities to step up into team leadership quality analysis or advanced fintech advisory roles.

Step-by-Step Application

Ready to build a remote career within the thriving financial technology sector Select Apply Now to upload your current English CV and start our remote screening process!

Employment Type : Full Time
Experience: years
Vacancy: 1