French Speaking Customer Support Representative(on-site)

Are you seeking to take your career to the next level with a worldwide industry leader? We are looking for client-oriented specialists to take on the role of Payment Support Specialist for a dynamic enterprise account based in Lisbon, Portugal. Operating on-site from a modern office in the center of Lisbon, this full-time role positions you at the center of a major FinTech operation assisting corporate clients in France. You will act as a primary brand ambassador, guiding business accounts, resolving system inquiries, and building strong commercial relationships. Full, 100% paid onboarding is provided upon joining, meaning prior FinTech background is not mandatory. Main Operational Tasks Client Guidance: Deliver prompt, professional assistance to corporate accounts through phone, email, and live tchat channels regarding payment technology products. Technical Troubleshooting: Detect and troubleshoot software glitches, payment processing errors, login credentials, and user administrative requests. Simplifying Information: Communicate intricate financial terms, technical software features, and company procedures in simple, accessible French to business accounts. Team Collaboration: Collaborate closely with level-two technical support specialists to escalate, monitor, and resolve advanced technical problems. Data Documentation: Record accurate, updated interaction logs and case resolution summaries in both French and English within our internal platform. Applicant Requirements Language Proficiency: Completely fluent in written and spoken French (C1 level or higher) with working proficiency in English (B2 level) for enterprise tools and internal communication. Technical Aptitude: Advanced computer literacy, a curious problem-solving attitude, and a natural affinity for resolving technical issues. Client Focus: Outstanding interpersonal skills backed by a firm commitment to supporting business accounts effectively. Account Interest: Strong motivation to build a career in a global corporate environment addressing diverse client requests. Compensation & Perks Base Remuneration: €930 distributed across 14 monthly payments annually (inclusive of required holiday and Christmas bonus pay). Attendance Incentive: A €100 monthly incentive tied to consistent workplace attendance and punctuality. Daily Meal Stipend: €7.63 tax-free daily meal voucher added for each working day. Shift Premiums: Additional statutory pay allocations for weekend or late-hour shifts in compliance with local labor legislation. Health & Protection: Comprehensive private health and life insurance policies active from day one of your employment. Professional Growth: Defined internal advancement pathways paired with frequent performance evaluations and continuous training. Relocation & Support Housing: Initial accommodation provided in a fully furnished, shared company apartment with a dedicated private bedroom during your settling-in period. Administrative Guidance: Comprehensive support from our mobility assistance team to acquire your tax identification number (NIF), open a Portuguese bank account, and complete social security enrollment.