AI Product Analyst Voice AI Agents

MEDvidi is an AI-powered mental healthcare platform setting a new standard for safe effective and scalable psychiatric care in the United States. We combine licensed providers with proprietary AI tools to deliver consistent outcomes-driven treatment for conditions like ADHD anxiety depression and more. MEDvidis technology automates charting follow-ups and treatment planning freeing providers to focus on patient care while improving efficiency and clinical quality.

At MEDvidi the AI Receptionist Team builds and improves Voice AI Agents that interact directly with patients and automate critical parts of the patient journey. These systems handle real-world conversations support operational workflows and help patients navigate care more efficiently.

As these agents become more autonomous and handle increasingly complex interactions understanding how they behave in production becomes a critical product and business challenge.

Were hiring an AI Product Analyst to help us evaluate monitor and improve Voice AI systems operating at scale. Youll work at the intersection of Product Engineering Operations and AI helping the team understand how AI behaves in the real world where it creates value where it fails and what should be improved next.

Why this role

• Work on one of the most visible AI products inside MEDvidi.
• Help shape the future of Voice AI in healthcare.
• Influence product decisions using real production evidence.
• High ownership in a fast-moving product-driven medical tech company.

Responsibilities:

• Analyze production behavior of Voice AI Agents and conversational AI workflows.
• Investigate hallucinations inconsistencies silent failures and quality degradation in AI-driven conversations.
• Work directly with call transcripts logs generated outputs and operational datasets to uncover patterns and actionable insights.
• Design evaluation frameworks for measuring AI quality reliability and business impact.
• Build monitoring systems and dashboards for AI performance visibility.
• Measure the impact of AI systems on operational efficiency business outcomes and patient experience.
• Detect quality shifts anomalies and emerging failure modes in production environments.
• Partner closely with Product Engineering QA and Operations teams on AI initiatives.
• Support rapid decision-making in fast-changing and ambiguous environments.

This role is not for you if

• You prefer working only with structured datasets and predefined metrics.
• You are uncomfortable analyzing raw conversations transcripts and AI-generated outputs.
• You expect clearly defined answers rather than investigating ambiguous problems.
• You are not interested in understanding how AI systems fail in production.

What we offer:

• High-impact environment: A chance to influence how AI is used in real patient interactions.
• Growth & compensation: Competitive compensation and clear growth opportunities.
• Remote-first: Fully remote long-term B2B collaboration.
• Health & wellness: Health insurance after the probation period plus sports & wellness compensation.
• Career development: Career growth including personalized English lessons via Preply.
• Time off: 19 working days of vacation per year 3 additional wellness days and paid sick leave for the first 5 working days.
• Culture: Thoughtful gifts for important life events.

Ready to make an impact Send us your profile lets build something meaningful together.

MEDvidi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Requirements:

• 3 years of experience in Product Analytics Data Analytics Operational Analytics or analytics roles within complex production systems.
• Strong SQL skills.
• Python for analytical investigations and working with large-scale text datasets.
• Understanding of LLM limitations hallucinations evaluation challenges prompt sensitivity and AI failure modes.
• Experience building monitoring systems analytical frameworks or operational dashboards.
• Strong communication skills and ability to translate analysis into product decisions.
• Ability to work effectively in ambiguous and fast-changing environments.
• Fluent Russian; English level B2 or higher.
• Ability to work CET-overlapping hours.

Would be a plus

• Experience with conversational AI or AI agents.
• Experience evaluating LLM outputs.
• Experience with AI quality metrics and evaluation methodologies.
• Experience with prompt iteration and AI evaluation frameworks.
• Experience working with ML pipelines or AI-powered products.

Employment Type : Remote
Experience: years
Vacancy: 1