Senior Lead CRM & Loyalty Engineer

Job Description:

We Dream. We Do. We Deliver.

At Merkle a dentsu company we power the experience economy. Whether were building the next great app running CRM at scale for global brands delivering technology architectures that support millions of users or providing world-class data identity and insights solutions its all in the name of crafting experiences that set brands apart from the competition. Backed by dentsus legacy of innovation and creativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth and connect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digital transformation and commerce experience design engineering and technology integration digital marketing data science CRM and loyalty and customer data management.

Key responsibilities and accountabilities:

Responsible for leading the design customisation and optimisation of the CRM platform ensuring robust integration advanced data analytics and scalable solutions that align with the domains strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

You will:

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Qualifications:

CRM Platforms

• Excellent knowledge of CRM systems e.g. Salesforce HubSpot Microsoft Dynamics (Backend and Frontend). Min. 4 years.
• Additional project related experience with any of the Industry Clouds is taken as an advantage.
• Be able to implement efficient scalable and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g. GitHub GitLab Bitbucket Jenkins etc.).
• Ability to work independently and as part of a team managing multiple priorities and deadlines and guide junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX C# .net others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Data Analysis & Reporting

• Strong experience with Excel Power BI Tableau or others to analyse customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation customer lifecycle and personalisation.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Team player with organisational skills and dedicated to transparency.

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customer experience integrating creativity technology and data to drive real-world impact. For over 35 years weve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a 70000 employees network at dentsu Merkle blends global insights with a deep understanding of local markets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fosters innovation collaboration and creative problem-solving. Together we work on impactful international projects making meaningful connections every step of the way.

Whats in It for You

Global Perspective: As part of a dentsu company collaborate with over 70000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models adaptable hours and home office options. Hybrid working we combine flexibility with in-person collaboration with an expectation of 1 day per week/ 4 days per month in the office.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team members unique perspective is valued and everyone is welcome.

Well-balanced reward package: We offer competitive salaries volunteer days wellness days modern offices and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands people and societywhere every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training mentorship and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

*many more attractive benefits are waiting for you for more details regarding additional benefits please ask your recruiter

Ready to join the team Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

*At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront of people-centered transformations that shape society.

We cherish the unique talents and perspectives of all individuals welcoming applicants regardless of gender gender identity nationality religion ethnicity cultural background sexual orientation age physical or mental ability. By embracing diverse perspectives we create meaningful change and sustainable growth for our people clients and society. Our hiring decisions are guided by qualifications and role-specific requirements ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

Location:

Lisbon

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1