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French Customer Service Advisor – Consumer Benefits Leader
Horizonia • Braga, Portugal
Há 8 dias
Descrição do cargo
Role Overview
Are you fluent in French and looking for an opportunity to grow your career with a world-leading company in consumer benefits and incentive solutions
We are seeking French-Speaking Customer Service Advisors to support a premium project in Braga Portugal. In this role you will be the voice of a global company that operates in over 30 countries helping millions of people improve their daily lives through customized meal subsidy and employee benefit programs. This position begins with a 6-month contract and offers excellent opportunities for development.
Key Responsibilities
- Customer Guidance: Guide clients through various inquiries via inbound and/or outbound calls providing clear valid and accurate answers with a warm and professional approach.
- Financial & Solutions Support: Assist clients by addressing questions regarding their saving-goals objectives and food benefit utilization.
- Upselling & Growth: Present and promote alternative service contracts utilizing upselling skills to match choices that best suit the interests of the client.
- Information Management: Maintain reliable data ensuring complete valid and high-quality information is delivered using the right internal methods and platforms.
Requirements & Profile Needed
- Languages: Native or proficient level of French (written and spoken) with professional communication skills.
- Location: Must currently reside in or around Braga Portugal. (Please note: The client does not provide a relocation package; candidates must be local).
- Skills: Strong active listening goal-oriented mindset empathy and comfort navigating multi-system platforms.
Work Schedule & Hybrid Path
- Schedule: Monday to Friday (Enjoy your weekends completely free on Saturday and Sunday!).
- Working Hours: Rotational shifts scheduled between 07:00 AM and 07:00 PM.
- Work Model: Starting on-site with a clear pathway to a Hybrid work model based entirely on your individual performance milestones.
Compensation & Financial Benefits
We offer a stable fully compliant package tailored according to Portuguese labor market standards:
- Base Salary Structure: A fixed monthly base salary distributed over 14 months per year.
- Food Allowance: A dedicated daily meal subsidy allowance paid for every working day.
- Full initial training provided from day one to ensure you master the consumer benefits portfolio.
- Experience working for a highly visible global leader that prioritizes creating opportunities moments of joy and long-term professional development.
Employment Type : Full Time
Experience: years
Vacancy: 1