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German Airline Customer Specialist in LisbonCross Border Talents • Lisbon, Portugal
German Airline Customer Specialist in Lisbon

German Airline Customer Specialist in Lisbon

Cross Border Talents • Lisbon, Portugal
Há 12 horas
Tipo de trabalho
  • Quick Apply
Descrição do cargo
Take Off Your Career as a Customer Specialist – Aviation Industry!

Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector.

Role Overview:

As a Customer Specialist, you will serve as the main point of contact for passengers throughout their travel journey. You will provide assistance with bookings, answer travel-related questions, and resolve customer issues efficiently, helping to ensure a smooth, reliable, and stress-free experience.

Key Responsibilities:

  • Deliver friendly, professional, and efficient customer support via phone, email, and live chat.
  • Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries.
  • Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services.
  • Address and resolve customer concerns effectively while maintaining high levels of satisfaction.
  • Document customer interactions, requests, actions, and resolutions accurately in internal systems.
  • Escalate complex, urgent, or sensitive cases in line with company policies and procedures.
  • Work closely with internal teams to ensure timely and effective issue resolution.
  • Meet defined service quality standards, productivity goals, and response-time targets.
  • Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training.

Requirements:

  • Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Transportation Support: Assisting with commuting costs
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Relocation Package: Assistance to make your move smooth and stress-free
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!

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German Airline Customer Specialist in Lisbon • Lisbon, Portugal

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