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French Travel Customer Support in PortoCross Border Talents • Porto, Portugal
French Travel Customer Support in Porto

French Travel Customer Support in Porto

Cross Border Talents • Porto, Portugal
Há 6 horas
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Start Your Journey in Customer Support – Travel Project!

Join an international, customer-focused team dedicated to creating smooth and memorable travel experiences. If you enjoy helping people, solving problems, and working in a dynamic, fast-paced environment, this role offers an excellent opportunity to develop your career in both customer service and the travel industry.

Role Overview:

As a Travel Customer Support for the Travel Project, you will assist customers throughout every stage of their journey. From handling bookings and itinerary modifications to answering travel-related questions and resolving service issues, your goal will be to provide reliable assistance and ensure a seamless and positive travel experience.

Key Responsibilities:

  • Provide high-quality customer support via phone, email, live chat, and other digital communication channels.
  • Assist customers with bookings, reservation modifications, cancellations, and other travel-related requests.
  • Deliver clear and accurate information regarding flights, accommodation, transportation options, travel policies, and additional services.
  • Resolve customer inquiries and issues efficiently while maintaining high levels of customer satisfaction.
  • Manage customer cases in accordance with company procedures and escalate complex situations to the appropriate teams when required.
  • Accurately document customer interactions, actions taken, and case resolutions using internal systems.
  • Handle customer complaints professionally, demonstrating empathy, patience, and a solution-oriented approach.
  • Stay up to date with travel products, company policies, procedures, and industry developments through continuous training.
  • Collaborate closely with internal teams and travel partners to ensure timely and effective issue resolution.

Requirements:

  • Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Experience: Minimum 1 year of experience in Customer Support
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

  • Competitive Salary: Your expertise and dedication are rewarded
  • Language Bonus: Additional rewards for your language proficiency
  • Meal Allowance: Daily support during your work hours
  • Health & Life Insurance: Comprehensive benefits for your well-being
  • Collaborative Team: Be part of a communicative and supportive work environment
  • Relocation Assistance: Smooth transition support for your move
  • Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

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French Travel Customer Support in Porto • Porto, Portugal

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