Key Responsibilities : Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat. Troubleshoot and resolve customer issues with efficiency and professionalism. Collaborate with internal teams to address more complex issues and ensure customer satisfaction. Maintain detailed and accurate records of all customer interactions in the system. Follow company guidelines and procedures to ensure consistent service delivery. Meet or exceed individual and team performance metrics, including response time and resolution quality. Qualifications : Fluent Italian speaker with excellent written and verbal communication skills. Fluent in English for internal communication and documentation. Previous experience in customer service, call centers, or related roles is preferred but not mandatory. Strong problem-solving abilities and a customer-first attitude. Proficiency in using computers, CRMs, and customer support software. Ability to work effectively in a team environment and handle stressful situations. What We Offer : Competitive salary and benefits package. Opportunity for professional growth and career advancement. A dynamic and supportive work environment. Health insurance and wellness programs. Paid time off, including vacation and holiday allowances.
Italian Speaking Customer Support (JUNIOR) in Porto • Porto, Portugal
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