Take Your Customer Service Career to the Next Level! Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction. Role Overview: As a Customer Specialist , you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish. Key Responsibilities: Provide friendly and professional customer support through phone, email, chat, and other communication channels. Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services. Understand customer needs and provide accurate, clear, and helpful information. Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach. Guide customers through processes, platforms, products, or services when assistance is needed. Accurately document customer interactions, requests, and resolutions in internal systems. Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience. Identify recurring customer concerns and share feedback that may help improve processes and service quality. Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training. Requirements: Language Skills: Fluent in French (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Relocation Package : Receive support if relocating to ensure a smooth transition Onsite Work: Engage and grow in a collaborative office environment Ready to take on this exciting opportunity? Apply today, and let’s connect!
French Customer Specialist in Lisbon | RelocationPackage • Lisbon, Portugal
Seeking a French-speaking Customer Support Specialist in Porto to assist customers via multiple channels, ensuring satisfaction.Requires fluency in French and strong communication skills. Mostre mais
About the job French Customer Support Specialist - Lisbon.Are you fluent in French? We are looking for French-speaking talent ready to start a new journey in one of the most vibrant and dynamic sec... Mostre mais
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Are you passionate about providing excellent customer service and assisting users in their needs? Join a global team and provide top-tier support to French-speaking customers in Lisbon, ensuring sa... Mostre mais
French Customer Advisor - Lisbon, Portugal Join to apply for the.French Customer Advisor - Lisbon, Portugal.Do you want to contribute to an outstanding customer representative service? Are you.Look... Mostre mais
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