B2B Operations Specialist

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion connecting creators curators and consumers.

Were a positive platform for good bringing together an incredible creative community made up of our people our partners and our customers. This community is at the heart of our business success. We welcome differences empower individuality and celebrate diverse skills and perspectives creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

Were passionate about operational excellence acting with our customers and partners always in our hearts. Covering the entire order journey we create our online content secure payments and fraud process compliance and ensure order fulfillment and delivery while providing customer and partner a nutshell we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our office is near Porto in the north of Portugal and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a B2B Operations Specialist to optimize and scale the Farfetch partner this role you will own the operational health of our B2B relationships by leveraging data automation and AI-driven insights to predict friction points before they happen.

You will be part of a fast-paced B2B team that thrives on transforming complex operational challenges into streamlined scalable processes for the worlds best luxury boutiques and brands.

What youll do

• Partner Operational Support: Act as the primary point of contact for partners for day-to-day operational and technical queries (e.g. order and returns issues system-related questions and customer service priorities) delivering timely high-quality support across all communication channels to ensure operational continuity and partner satisfaction.

• Data-Driven Problem Solving: Monitor and analyze partner operational KPIs to identify trends diagnose systemic bottlenecks and proactively engineer long-term solutions for recurring issues.

• Technical Account Management: Act as the primary escalation point for complex technical and operational queries translating technical friction into actionable product feedback.

• AI & Automation Integration: Leverage AI tools and automated workflows to streamline routine partner queries increasing self-service capabilities and freeing up your bandwidth for high-impact strategic partner interventions.

• Cross-Functional Process Engineering: Partner with the organization to champion the voice of the partner utilizing data trends to influence operational standards and drive value for the partner ecosystem.

• Continuous Improvement: Define document and scale best-in-class operational frameworks that elevate partner autonomy efficiency and satisfaction.

Who you are

• Analytical Mindset: You dont just look at data; you look through it to find root causes. You are comfortable using data visualization tools.

• Tech and Automation Savvy: You have a natural curiosity for tech stacks APIs and AI tools. You look for ways to automate manual tasks rather than doing them repetitively.

• B2B Operations Background: Experienced in a B2B e-commerce operations or technical account management environment where you managed complex enterprise or vendor relationships.

• Problem Solver: You have a strategic approach to troubleshooting. When a process breaks your instinct is to fix the system not just the individual case.

• Strong Communicator & Influencer: Ability to translate complex technical concepts into clear actionable insights for both luxury brand partners and internal teams.

• Agile and Adaptable: Thrives in a fast-paced environment and is comfortable navigating ambiguity as our platform and tools evolve.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC

Employment Type : Contract
Experience: years
Vacancy: 1