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Horizonia
Customer Service Representative – Streaming ChannelHorizonia • Lisbon, Porto, Portugal
Customer Service Representative – Streaming Channel

Customer Service Representative – Streaming Channel

Horizonia • Lisbon, Porto, Portugal
Há 7 dias
Descrição do cargo

Horizonia is looking for talented Customer Service Representatives to join a dedicated support team for a globally recognized Streaming Channel.

If you are passionate about the entertainment industry and enjoy helping others this is your chance to be part of an exciting fast-paced project!

Who Are We Looking For (Candidate Profile)

  • Languages: Full professional proficiency in Italian and English (both spoken and written) is mandatory.
  • Location Requirements (Strictly Enforced): * You must already be residing in Portugal. (Please note: no relocation packages are offered for this market).
  • Although this is a fully remote position candidates must live within a 50 km radius of the Concentrix Lisbon office.
  • Experience: Previous experience in Customer Service Call Center or Help Desk roles is highly valued.
  • Skills: Excellent communication skills tech-savviness and a customer-centric mindset.

Working Hours & Schedule:

  • Availability: Monday to Sunday (365 days per year).
  • Operating Hours: Rotational shifts between 7:00 AM and 9:00 PM.
  • Days Off: 2 rotational days off per week.

What Do We Offer (Compensation Concepts)

We offer a structured compensation package designed for the Portuguese market which includes:

  • Base Salary: Paid across 14 months.
  • Food Allowance: A fixed daily allowance for every day worked.
  • Additional Bonus/Allowance: A performance or attendance-based bonus paid across 11 months.
  • Work Model: 100% Remote (Work from home within the specified 50km radius from Lisbon).
  • Comprehensive training and integration into a multinational dynamic work environment.

How to Apply:

If you meet the language and location requirements and you are ready to provide top-tier support for a leading streaming platform please apply through this portal by submitting your updated CV in English (PDF format).


Employment Type : Full Time
Experience: years
Vacancy: 1

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Customer Service Representative – Streaming Channel • Lisbon, Porto, Portugal

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