Start Your Journey in Customer Support – Travel Project! Join an international, customer-focused team dedicated to creating smooth and memorable travel experiences. If you enjoy helping people, solving problems, and working in a dynamic, fast-paced environment, this role offers an excellent opportunity to develop your career in both customer service and the travel industry. Role Overview: As a Travel Customer Support for the Travel Project, you will assist customers throughout every stage of their journey. From handling bookings and itinerary modifications to answering travel-related questions and resolving service issues, your goal will be to provide reliable assistance and ensure a seamless and positive travel experience. Key Responsibilities: Provide high-quality customer support via phone, email, live chat, and other digital communication channels. Assist customers with bookings, reservation modifications, cancellations, and other travel-related requests. Deliver clear and accurate information regarding flights, accommodation, transportation options, travel policies, and additional services. Resolve customer inquiries and issues efficiently while maintaining high levels of customer satisfaction. Manage customer cases in accordance with company procedures and escalate complex situations to the appropriate teams when required. Accurately document customer interactions, actions taken, and case resolutions using internal systems. Handle customer complaints professionally, demonstrating empathy, patience, and a solution-oriented approach. Stay up to date with travel products, company policies, procedures, and industry developments through continuous training. Collaborate closely with internal teams and travel partners to ensure timely and effective issue resolution. Requirements: Language Skills: Fluent in French (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Experience: Minimum 1 year of experience in Customer Support Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why join us: Competitive Salary : Your expertise and dedication are rewarded Language Bonus : Additional rewards for your language proficiency Meal Allowance : Daily support during your work hours Health & Life Insurance : Comprehensive benefits for your well-being Collaborative Team : Be part of a communicative and supportive work environment Relocation Assistance : Smooth transition support for your move Onsite Work Environment: Be part of a supportive and communicative team Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
French Travel Customer Support in Porto • Porto, Portugal
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