Take Off Your Career as a Customer Specialist – Aviation Industry! Join a customer-focused and collaborative environment where outstanding service, professionalism, and customer care are at the center of every interaction. If you are proactive, detail-oriented, and passionate about helping travelers, this is an excellent opportunity to grow your skills and build a rewarding career within the aviation sector. Role Overview: As a Customer Specialist, you will serve as the main point of contact for passengers throughout their travel journey. You will provide assistance with bookings, answer travel-related questions, and resolve customer issues efficiently, helping to ensure a smooth, reliable, and stress-free experience. Key Responsibilities: Deliver friendly, professional, and efficient customer support via phone, email, and live chat. Support passengers with flight bookings, reservation changes, cancellations, and general travel inquiries. Provide accurate information about flight schedules, baggage policies, check-in procedures, required travel documents, and airline services. Address and resolve customer concerns effectively while maintaining high levels of satisfaction. Document customer interactions, requests, actions, and resolutions accurately in internal systems. Escalate complex, urgent, or sensitive cases in line with company policies and procedures. Work closely with internal teams to ensure timely and effective issue resolution. Meet defined service quality standards, productivity goals, and response-time targets. Keep up to date with travel regulations, airline procedures, service updates, and industry developments through continuous training. Requirements: Language Skills: Fluent in German (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!