Operations Officer

Job Title: Operations Officer (Maritime Catering)

Introduction
As part of our continued growth, IFS is expanding its operations in Portugal and are looking
for driven professionals to strengthen our team.
As an Operations Officer, you will play a key role in supporting and managing the day-to-
day catering operations for a fleet of vessels worldwide. This is a dynamic and hands-on role
within an international environment where no two days are the same.
This position is designed for individuals who are eager to build a long-term career in
operations. You will follow a structured onboarding program, gaining experience across
different functions within our Operations department, with the opportunity to gradually take on
more responsibility, including managing your own fleet of vessels.

Role Overview
The Operations Officer is responsible for coordinating and monitoring catering operations for
vessels, ensuring smooth execution of orders, accurate administration, and high client
satisfaction.
During your onboarding, you will be trained across different operational roles and processes,
allowing you to build a strong foundation before taking full ownership of your responsibilities.

What we offer?

● A dynamic role in a growing international company
● A structured onboarding and development program
● Exposure to global maritime operations
● Opportunities to grow within the Operations department
● A collaborative and supportive team environment
● International training opportunities in Belgium and Poland

Responsibilities

Key Responsibilities

Operations and Order Management
● Process and monitor daily orders for assigned vessels
● Coordinate with suppliers, captains, and stakeholders to ensure timely deliveries
● Follow up on order confirmations, changes, and operational issues
● Ensure all urgent matters are handled promptly

Client and Stakeholder Communication
● Act as a key point of contact for vessels, suppliers, and ship owners
● Build strong working relationships with captains and stakeholders
● Ensure clear, professional, and timely communication

Financial and Data Accuracy
● Monitor vessel budgets and consumption
● Check and process invoices, inventories, and daily meal reports
● Ensure accuracy of all operational data in internal systems
(strong focus on accuracy and financial control is essential in OPS roles )

Problem Solving and Claims Handling

● Follow up on claims and ensure proper resolution
● Identify operational issues and take corrective action
● Escalate complex cases when needed

Continuous Improvement and Ownership
● Gradually take ownership of a fleet of vessels
● Contribute to improving operational processes
● Support team performance and collaboration

Training and Development
You will follow a structured onboarding program including:
● Hands-on training across different OPS functions (administration, order handling, fleet
management)
● Coaching from experienced colleagues and Operations Managers
● Training sessions in Belgium and/or Poland
This program is designed to ensure you can confidently manage operations independently
over time.

Working Hours and Flexibility
Our operations run 24/7, as vessels operate across different time zones.
● The role is not strictly 9-to-5
● Flexibility is required for occasional evening or weekend support
● A proactive and responsible mindset toward urgent matters is essential

Requirements

Your Profile
Experience and Education
● Bachelor’s degree or equivalent experience
● Minimum 3 years of experience in operations, logistics, supply chain, or similar
● Experience in maritime, catering, or shipping is a plus

Skills and Competencies
● Strong analytical and problem-solving skills
● High attention to detail and accuracy
● Strong organizational and planning skills
● Ability to work under pressure in a fast-paced environment
● Proactive, hands-on mentality with a sense of ownership

● Strong communication and stakeholder management skills

Languages
● Professional level English (mandatory)
● Fluent in Portuguese