David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish speaking Operations Customer Expert for their Porto offices.
Position: Operations Customer Expert
Location: Porto, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies.
REQUIREMENTS:
Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support.
Operations Customer Expert (Polish) • Porto, Porto District, Portugal
Hexa People is looking for a professional to execute.The main focus is to ensure service delivery excellence to internal customers and guarantee the correct daily execution of department requiremen... Mostre mais
Senior O2C Specialist (German-speaking) – Med Equipment Project If you're looking to grow and be inspired, as a.Senior O2C Specialist in Porto, Portugal (On-Site), you will ensure that performance ... Mostre mais
Senior O2C Specialist (German‐speaking) – Med Equipment Project Location: Porto, Portugal (On‐Site).Role: Senior O2C Specialist responsible for ensuring performance goals across all operations and ... Mostre mais
Outbound Call Sales Agent (Portuguese-speaking) 1 week ago Be among the first 25 applicants.Are you ready to shake up the industry with us? One of Neo Group's partners is growing and they're settin... Mostre mais
A Daikin Portugal (DAPT) é uma das filiadas de Vendas da DENV, encontrando-se presente fisicamente nos escritórios de Paço D'Arcos (sede) e Vila do Conde.Visite o nosso website para saber mais sobr... Mostre mais
A global fintech company seeks an API Product Sales Executive in Porto to drive adoption of its payments-as-a-service offerings.The role involves building enterprise customer networks, establishing... Mostre mais
AI Engineer to implement and optimize AI-driven solutions for internal operations.Responsible for full-stack development, integrating AI capabilities, and problem-solving complex technical challenges. Mostre mais
Talentia Connect is looking for a French Order to Cash Agent in Porto, Portugal.As an O2C Specialist, you will handle customer order processing and ensure performance goals are met.The role require... Mostre mais
Spain is seeking an Operations & Network Development Supervisor for Portugal.The role includes overseeing franchise operations, monitoring sales performance, and recruiting new franchisees.The idea... Mostre mais
Solution Consultant (French speaking).SOFYNE 3 days ago Be among the first 25 applicants Join to apply for the.Solution Consultant (French speaking).SOFYNE This role contributes to success of Sofyn... Mostre mais
Seeking a Senior AI Engineer to implement AI solutions for a healthcare tech company.Requires proficiency in Java Script and Python, cloud services experience.Offers salary range, equity, and flexi... Mostre mais
Talent Search People in Porto is seeking a French-speaking Payroll Specialist to join our multicultural hub.You will own the payroll cycle for French-speaking employees and serve as the go-to exper... Mostre mais
FedEx Group in Porto is seeking a Senior Customer Financial Representative to own the O2C cycle, analyze disputes, and manage collections.You will ensure timely invoicing, monitor aging balances, a... Mostre mais
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Mostre mais
Welo Global is launching an exciting language evaluation project and seeking Portuguese-speaking experts.The role involves evaluating AI-generated content, providing refined responses, and creating... Mostre mais
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.Our software solutions ha... Mostre mais
As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments.You act as their day-to-day technical contact, b... Mostre mais
We're partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto.The position supports the French market for a... Mostre mais
