ServiceNow Solution Lead

About Fortil

Fortil is a leading international engineering and technology consulting group with over 2,500 employees, and a presence in 14 countries.
Driven by a vision to become Europe’s largest independent engineering group, Fortil fosters entrepreneurial freedom and the empowerment of individual potential.

As part of our continued growth in Portugal, we are currently looking for a ServiceNow Solution Lead to drive the delivery and evolution of the ServiceNow platform within a global environment.

Your Role

Reporting to the Digital Solution Manager, you will be responsible for leading the full lifecycle of digital solutions, with a strong focus on ServiceNow platforms and enterprise digital transformation initiatives.

You will act at the intersection of business and technology, ensuring that solutions deliver measurable value while aligning with strategic objectives.

This position follows a hybrid model, with the majority of work performed remotely and 3 days per week on-site in Porto. Occasional international travel may be required depending on project needs.

Key Responsibilities

Solution Lifecycle Management

• Own the end-to-end lifecycle of digital solutions, from ideation to retirement

• Ensure delivery of solutions aligned with business needs and commercialization requirements

• Monitor solution performance, user adoption, and value realization against defined KPIs and SLAs

• Manage project governance, including stage gates and lifecycle reviews

Business Engagement & Requirements

• Act as a trusted partner for business stakeholders, understanding processes, challenges, and opportunities

• Gather and translate business needs into functional specifications

• Build and maintain business cases for digital initiatives, ensuring stakeholder alignment

• Identify and drive digital innovation opportunities within business domains

Technical Leadership & Collaboration

• Collaborate with IT, Data, and Project Management teams to ensure seamless integration and delivery

• Ensure alignment between technical architecture and business objectives

• Oversee the creation and maintenance of solution documentation (functional and technical)

• Provide leadership, mentorship, and foster a culture of continuous improvement

Project & Change Management

• Lead change management initiatives alongside business stakeholders

• Drive user adoption through training, communication, and support strategies

• Track and optimize solution usage and performance post-deployment

Continuous Improvement & Innovation

• Stay up to date with emerging technologies and ServiceNow advancements

• Integrate innovative approaches into the digital strategy and roadmap

• Promote continuous improvement of processes, tools, and methodologies

Your Profile

Must Have

• Experience as a Digital Solution Lead, Product Owner, or similar role

• Strong understanding of ServiceNow platform and digital ecosystems

• Proven experience in solution lifecycle management and digital delivery

• Ability to interact with both business and technical stakeholders

• Experience in requirements gathering and functional specification writing

• Solid knowledge of project management and change management practices

• Strong communication, leadership, and stakeholder management skills

• Proactive, structured, and results-oriented mindset

Nice to Have

• Experience in enterprise digital transformation programs

• Knowledge of ITSM, workflow automation, or enterprise platforms

• Familiarity with Agile methodologies

• Exposure to data management and integration concepts

• Experience in international or multi-cultural environments

Fortil is committed to equal opportunity. All our positions are open to people with disabilities, regardless of gender, origin, or sexual orientation.