Application Support Engineer

We are seeking an experienced Application Support Engineer to join the Wealth Management Application Production Support (WM APS) this role you will be responsible for ensuring the stability availability and performance of critical Wealth Management applications in a 24/7 production environment.

You will play a key role in incident management service request handling troubleshooting monitoring and operational support activities. Additionally you will contribute to automation initiatives disaster recovery (DR) exercises service improvements and collaboration with global teams to deliver a resilient and reliable production platform.

The ideal candidate combines strong technical expertise with a proactive mindset and proven experience supporting mission-critical applications within the banking or financial services industry.

Key Responsibilities

Production Support & Operations

• Provide L1/L2 application production support for Wealth Management data platform applications and tools.
• Monitor application and infrastructure health ensuring high availability and optimal performance.
• Investigate troubleshoot and resolve incidents service requests and production issues within agreed SLAs.
• Analyze application middleware and system logs to identify root causes and implement solutions.
• Participate in shift rotations on-call support weekends and public holiday coverage as part of a 24/7 support model.
• Escalate risks critical incidents and operational issues in a timely manner.

Automation & Continuous Improvement

• Design develop and maintain automation solutions using Ansible Terraform Python and Bash.
• Build and enhance Infrastructure as Code (IaC) capabilities to streamline provisioning configuration and deployments.
• Drive service improvements through automation monitoring enhancements and operational optimization initiatives.
• Support knowledge sharing and coaching of operations teams on Ansible Docker Kubernetes and automation best practices.

Governance & Collaboration

• Create maintain and improve operational procedures and knowledge base articles.
• Participate in disaster recovery (DR) exercises and production readiness activities.
• Support release management and change implementation processes.
• Validate and participate in knowledge transfer sessions delivered by development teams.
• Collaborate closely with application development infrastructure and global APS teams to ensure platform stability and service excellence.

Qualifications :

• Strong expertise in Linux administration CLI and Shell Scripting.
• Proficiency in Python and/or Bash scripting.
• Experience with PL/SQL and database troubleshooting.
• Hands-on experience with Docker and Kubernetes (K8s).
• Strong knowledge of Infrastructure Automation tools such as Ansible and Terraform.
• Experience with CI/CD platforms including Jenkins Travis CI Concourse or similar.
• Knowledge of monitoring and observability tools including Dynatrace.
• Experience with cloud platforms such as AWS Azure IBM Cloud or Google Cloud.
• Familiarity with ITIL processes and best practices.

Required Qualifications & Experience

• Masters degree in Computer Science Computer Engineering or a related field.
• 5 years of experience in IT Operations Application Support Site Reliability Engineering or Software Engineering.
• Minimum 2 years of hands-on experience with cloud platforms (AWS Azure IBM Cloud or Google Cloud).
• Minimum 2 years of hands-on experience with Ansible and Docker.
• Proven experience supporting critical banking financial services or enterprise applications.
• Strong understanding of Wealth Management and Core Banking operational processes is highly desirable.

Preferred Certifications

• Red Hat Enterprise Linux Automation with Ansible (RH294).
• Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374).
• Certified Kubernetes Application Developer (CKAD).
• HashiCorp Certified: Terraform Associate (Preferred).
• HashiCorp Certified: Vault Associate (Preferred).
• ITIL Foundation Certification.

Key Competencies

• Strong analytical and problem-solving capabilities.
• Excellent troubleshooting and incident management skills.
• Exceptional verbal and written communication skills.
• Proactive self-motivated and results-oriented mindset.
• Ability to work effectively under pressure in a fast-paced production environment.
• Strong collaboration and stakeholder management skills.
• Commitment to continuous learning and professional development.

Language Requirements

• English Fluent/Professional Working Proficiency

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1