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The Lemon Consulting
Danish speaking Technical Customer Support in LisbonThe Lemon Consulting • Lisbon, Porto, Portugal
Danish speaking Technical Customer Support in Lisbon

Danish speaking Technical Customer Support in Lisbon

The Lemon Consulting • Lisbon, Porto, Portugal
Há 7 dias
Descrição do cargo

Position: Technical Customer Support

Location: Lisbon Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels including phone email live chat and social media
  • Provide clear and accurate information in response to customer inquiries following established company policies and procedures
  • Assist with general questions product or service information and basic technical support
  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
  • Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
  • Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
  • Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors
  • Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

  • Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
  • Strong verbal and written communication skills across various platforms (phone email chat social media)
  • Basic understanding of customer service principles and the ability to follow standard procedures
  • Ability to handle technical inquiries and troubleshoot common issues with guidance
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
  • Organized detail-oriented and able to manage multiple tasks simultaneously
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!


Employment Type : Full Time
Experience: years
Vacancy: 1

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Danish speaking Technical Customer Support in Lisbon • Lisbon, Porto, Portugal

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