German Speaking Digital Trust and Safety Specialist - Work in Sofia

Mercier Consultancy is currently offering an exciting opportunity for a Digital Trust and Safety Specialist with German and English based in Bulgaria. This role is ideal for German-speaking professionals who are passionate about online safety, digital security, and creating positive online communities. As a Digital Trust and Safety Specialist, you will review user-generated content, investigate policy violations, and help ensure that online platforms remain safe, secure, and compliant with community guidelines. Your work will directly contribute to protecting users and maintaining the integrity of one of the world's leading digital platforms. With comprehensive training, a competitive salary, and excellent career development opportunities, this is an outstanding opportunity to build an international career in the rapidly growing Trust & Safety sector.

Help Create a Safer Digital World

Join an international team dedicated to protecting millions of users every day. You'll review content, identify potential risks, enforce platform policies, and contribute to building a safer online environment. If you have excellent attention to detail, enjoy making objective decisions, and want to make a meaningful impact in the digital world, this is the perfect opportunity for you.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and detail-oriented professional to join our client's growing team as a German Speaking Digital Trust and Safety Specialist, based on-site in Sofia - Bulgaria. This highly impactful role sits at the heart of the social media industry, where you will be responsible for safeguarding the integrity, authenticity, and safety of online communities for -speaking users across leading social media platforms. If you are seeking German-speaking jobs that combine purpose, professional growth, and an international lifestyle, this German Speaking Digital Trust and Safety Specialist position in Bulgaria could be the perfect next step in your career.

Key Responsibilities

• Review, assess, and moderate user-generated content on social media platforms in German, ensuring strict adherence to community guidelines and platform policies.
• Identify, investigate, and escalate harmful, abusive, or policy-violating content, including misinformation, hate speech, graphic material, and fraudulent activity targeting German-speaking audiences.
• Analyse patterns of suspicious behaviour, coordinated inauthentic activity, and potential threats to platform integrity within the social media environment.
• Make accurate, consistent, and well-reasoned decisions regarding content removal, account suspension, and user safety interventions in line with established trust and safety frameworks.
• Collaborate closely with cross-functional teams including policy, legal, and engineering departments to refine content moderation guidelines and improve safety protocols.
• Document and report recurring trends, emerging risks, and systemic issues to support continuous improvement of trust and safety operations across social media channels.
• Provide timely feedback and recommendations to improve the quality and consistency of content review processes for German-language markets.
• Maintain a high standard of mental resilience and professional judgement when handling sensitive, distressing, or complex content as part of daily social media moderation duties.

Requirements

• Native or fluent German language proficiency (both spoken and written) is essential for this role.
• Minimum English proficiency equivalent to a B2 level.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Sofia, Bulgaria.

Benefits

• Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• Positive international working environment
• Support and learning
• Employee referral bonuses