Sprinklr CCaaS Implementation Consultant - Full Remote Portugal
Join the Portugal team of Switzerland's largest private telecommunications operator as the go-to platform owner for their CCaaS ecosystem. This is not a standard configuration role — you'll take end-to-end ownership of the Sprinklr platform across multiple brands, shape the evolution of chatbot, voicebot, and Agent Copilot capabilities, and act as the critical link between IT, business units, and external partners. If you're a hands-on CCaaS specialist who combines technical depth with strategic thinking, this is a high-visibility opportunity to shape how customers experience a major Telco brand.
Language: English B2 minimum (German or Swiss national languages a strong advantage) | Level: Mid–Senior (2–5 years) | Location: Portugal-based, fully remote
You'll be the operational and strategic owner of the Sprinklr platform, covering all modules — Service/CCaaS, Social, Marketing, Insights/Voice of Customer, and AI+ Studio — across Sunrise's main brand and flanker brands. The scope spans platform configuration and maintenance, roadmap evolution, stakeholder management, UAT ownership, training, and performance reporting. You'll be working in a cross-functional environment with business units, IT, test teams, and external Sprinklr partners, delivering complex, multi-brand initiatives in a fast-moving Telco context.
Compensation: €45.000 to €56.000 gross year plus perks depending on experience and seniority level.
Sprinklr CCaaS Implementation Consultant - Full Remote Portugal • Lisbon, Portugal
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