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French Customer Support in Braga | No English & Fixed ShiftsCross Border Talents • Braga, Portugal
French Customer Support in Braga | No English & Fixed Shifts

French Customer Support in Braga | No English & Fixed Shifts

Cross Border Talents • Braga, Portugal
Há 4 horas
Tipo de trabalho
  • Quick Apply
Descrição do cargo
Launch Your Career as a Customer Support!

Join a collaborative and customer-driven team committed to delivering exceptional service and building positive customer relationships. If you're passionate about helping people, solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in customer support.

Role Overview:

As a Customer Support, you'll be the first point of contact for customers via phone, email, and live chat. You'll provide timely, professional assistance, resolve inquiries efficiently, and ensure every customer receives a smooth and satisfying support experience.

Key Responsibilities:

  • Deliver outstanding customer support through phone, email, and live chat.
  • Handle customer inquiries, account-related requests, and concerns while meeting established service standards.
  • Provide accurate information, practical guidance, and effective solutions to enhance customer satisfaction.
  • Record customer interactions, actions, and case resolutions accurately within internal support systems.
  • Escalate complex or sensitive issues to the appropriate teams following company procedures.
  • Collaborate with internal departments to ensure timely and effective resolution of customer issues.
  • Meet key performance indicators related to service quality, productivity, response times, and customer satisfaction.
  • Stay up to date with company products, services, policies, and procedures through ongoing training and professional development.

Requirements:

  • Language Proficiency: Fluent in French (C1/C2 level)
  • Eligibility: EU citizenship or a valid Portuguese residency card
  • Experience: 0–1 year in customer support or a related role
  • Skills: Strong communication, analytical, and problem-solving abilities
  • Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

  • Competitive Salary: Compensation that reflects your skills and potential
  • Performance Bonus: Recognition for outstanding results
  • Meal Allowance: Daily support for your meals
  • Transportation Support: Assistance with commuting costs
  • Health & Life Insurance: Comprehensive coverage for your peace of mind
  • Relocation Package: Smooth transition support if you’re moving to Portugal
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!

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French Customer Support in Braga | No English & Fixed Shifts • Braga, Portugal

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