Italy to Portugal

Position: Customer Service Representative Order Support (ARC Account)

Location: Lisbon Portugal (On-site or Remote within Portugal)

Languages: Fluent Italian (C2) English (C1)

Schedule: Full-time Rotational shifts (MondaySunday)

Why Join Us

Join the ARC Order Support team and provide exceptional customer service by helping customers with their orders account inquiries and general support requests. Work in an international environment with excellent career development opportunities. A remote option is available for eligible candidates located in Portugal.

What Youll Do

- Assist customers with order-related inquiries via chat email and phone.

- Track orders resolve delivery issues and provide timely updates.

- Handle account and payment-related questions.

- Ensure a high level of customer satisfaction through professional support.

- Collaborate with internal teams to resolve customer issues efficiently.

What Were Looking For

- Fluent Italian (C2).

- Good English (C1 minimum).

- Strong communication and problem-solving skills.

- Customer-focused mindset with empathy.

- Basic computer skills.

- Fast learner and team player.

- Available to work rotational shifts including weekends.

Compensation & Benefits

Monthly Salary

- 1340 gross/month (without accommodation)

- 1060 gross/month (with accommodation)

Additional Benefits

- Performance bonus.

- Fully furnished shared accommodation for 12 months (optional).

- Rent and utility bills fully covered.

- Flight reimbursement.

- Health insurance from Day 1.

- Meal allowance.

- Fully paid training.

- Portuguese language courses.

- Sports activities and social events.

- Excellent career growth opportunities in a multicultural environment.

- Remote work option available for eligible candidates based in Portugal.

Employment Type : Full Time
Experience: years
Vacancy: 1