French Customer Agent in Porto
Kickstart Your Career in CustomerAgent!
Looking to build a rewarding career in customer service Join a collaborative and customer-first team where communication problem-solving and delivering outstanding support are valued every day. If youre empathetic detail-oriented and enjoy helping people this opportunity is the perfect place to grow professionally.
Role Overview:
As a Customer Agent youll be the primary point of contact for customers assisting them with a wide range of inquiries related to accounts products services and orders. Your focus will be on understanding customer needs providing effective solutions and delivering a seamless support experience across every interaction.
Key Responsibilities:
- Deliver exceptional customer support via phone email live chat and other communication channels.
- Respond to customer inquiries regarding accounts products services orders and general requests.
- Understand customer needs and provide accurate timely and solution-oriented assistance.
- Resolve customer issues professionally while ensuring a positive customer experience.
- Guide customers through processes platforms and services with clear and helpful instructions.
- Maintain accurate records of customer interactions requests and case resolutions using internal systems.
- Escalate complex or sensitive cases in line with company procedures.
- Work closely with internal teams to ensure prompt issue resolution and excellent service delivery.
- Achieve key performance indicators related to service quality response times and customer satisfaction.
- Stay up to date with company products policies procedures and best practices through ongoing training and development.
Requirements:
- Language Skills: Fluent in French (C1/C2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical creative and communication abilities
- Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step Apply today and be part of a team that values innovation and excellence!
Employment Type : Full Time
Experience: years
Vacancy: 1