Danish Speaking Customer Advisor

*** This role is remote within Portugal only***

Do you have a knack for solving technical issues and a passion for helping people If you speak fluent Danish and want to build your career while working 100% remotely from anywhere in Portugal this is the perfect opportunity for you!

We are actively recruiting proactive and enthusiastic Danish-Speaking Customer Experience Specialists to join our expanding global this fully work-from-home role you will represent a well-known international brand in consumer electronics and smart home tech delivering top-quality assistance to their Danish customer base.

What You Will Do

As a front-line support specialist you will serve as the essential connection between customers and the brand turning routine inquiries into great customer experiences.

• Inbound Customer Care: Help Danish-speaking customers via phone email and live chatresolving inquiries about order tracking product specifications warranties deliveries and initial device setup.
• Technical Troubleshooting: Listen to customer issues regarding smart appliances and gadgets diagnose the root problem provide clear step-by-step instructions or escalate complex repairs to technical teams.
• Case Logging: Record all customer contacts feedback and solutions accurately within the CRM system to ensure complete case records.
• Brand Advocacy: Stay updated on new product launches firmware updates and company guidelines sharing this information with empathy and professionalism.
• Skill Development: Participate in fully paid ongoing training programs to keep your technical knowledge and communication skills up to date.

Candidate Profile

We value a positive attitude strong empathy and great communication skills above all else. Whether you are an experienced customer service agent or an ambitious newcomer eager to start a remote career we provide all the onboarding and tools required for your success.

Requirements

• Language Proficiency: Fluent Danish (C1/C2 level) alongside strong professional working English (B2 level).
• Location & Legal Status: Currently living in Portugal (or fully prepared to relocate) with legal authorization to work remotely within the country.
• Interpersonal Skills: Outstanding written and verbal communication skills combined with a patient customer-first approach.
• Technical Savvy: Comfortable navigating computers managing multiple software applications simultaneously and quickly learning new platforms.

Preferred Extras

• Previous experience in customer service call centers hospitality or retail is helpful but not required.
• A genuine interest in smart home ecosystems modern appliances or consumer tech.

Work Schedule

• Weekly Commitment: Standard 40-hour work week (8 hours per day 5 days per week).
• Shift Window: Fixed daytime hours running from 08:00 to 17:00.
• Work-Life Balance: Enjoy a stable predictable routine from the comfort of your home leaving your late afternoons and evenings free to enjoy Portugals lifestyle.

Salary & Benefits

We offer a competitive compensation and benefits package:

• Base Income: 1400 gross monthly distributed across 14 payments per year (includes standard Portuguese summer and Christmas bonus allocations).
• Language Premium: An extra 150 monthly bonus for utilizing your specialized Danish language skills.
• Performance Incentives: Up to 100 gross per month linked to meeting quality benchmarks and performance targets.
• Meal Allowance: 7 per completed shift (adding roughly 140150 in tax-free net income each month).
• Health Coverage: Private medical and life insurance active from your very first day on the job.
• Career Advancement: Transparent internal promotion pathways with recurring chances to step into positions such as Team Leader Quality Assurance Specialist or Corporate Trainer.
• Company Culture: A vibrant multicultural and inclusive workplace with regular team activities and approachable leadership.

Employment Type : Full Time
Experience: years
Vacancy: 1