German Travel Customer Support in Porto
Begin Your Career in Travel Customer Support!
Passionate about travel and helping others Join a global customer-centric team where youll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment enjoy solving problems and love assisting customers this is the perfect opportunity to build your career in the travel industry.
Role Overview:
As a Travel Customer Specialist youll assist travelers before during and after their trips ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns youll provide professional support across multiple communication channels while delivering an exceptional customer experience.
Key Responsibilities:
- Deliver exceptional customer support via phone email live chat and other digital communication channels.
- Assist customers with reservations booking changes cancellations and a variety of travel-related requests.
- Provide accurate information about flights accommodations transportation services travel policies and additional travel products.
- Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
- Manage customer cases in line with company procedures escalating complex situations when necessary.
- Maintain accurate records of customer interactions actions taken and case resolutions using internal systems.
- Handle customer concerns with empathy professionalism and a solution-focused approach.
- Stay informed about travel services company policies industry trends and new products through continuous learning.
- Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.
Requirements:
- Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Experience: Minimum 1 year of experience in Customer Support
- Skills: Strong analytical creative and communication abilities
- Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
Employment Type : Full Time
Experience: years
Vacancy: 1