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The Lemon Consulting
Turkish speaking Customer Support RepresentativeThe Lemon Consulting • Lisbon, Porto, Portugal
Turkish speaking Customer Support Representative

Turkish speaking Customer Support Representative

The Lemon Consulting • Lisbon, Porto, Portugal
Há 4 dias
Descrição do cargo

Position: Customer Support Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
  • Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
  • Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues
  • Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
  • Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
  • Partner with internal technical experts to educate advertisers on product features best practices and common issue types.

REQUIREMENTS:

  • Native/fluent in Turkish both verbal and written. Fluent in English (minimum B2 level)
  • Experience in paid campaign management is mandatory
  • Degree in Marketing or a related field
  • Background in Digital Marketing
  • Experience in a Contact Centre or service environment within the Ad Tech industry
  • Strong familiarity with social media platforms and a basic understanding of digital advertising
  • Excellent customer service skills
  • Ability to work effectively both independently and as part of a team
  • Working schedule: Monday - Sunday 24/7 rotating shifts

REQUIREMENTS:

  • Modern office in a city center with open spaces easy to access with public transportation
  • Comprehensive initial training and guidance to make sure youre well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance
  • And much more!!!


Employment Type : Full Time
Experience: years
Vacancy: 1

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Turkish speaking Customer Support Representative • Lisbon, Porto, Portugal

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