Senior Customer Financial Services Representative

We have an exciting opportunity for you to join our team as a

Senior Customer Financial Representative

What you will be doing

Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation

Ensure accurate and timely invoice generation in line with customer agreements and contractual terms

Monitor customer accounts to ensure prompt payment and healthy aging balances

Weekly meetings with Stakeholders and customers to follow up on structural issues

Act as a primary point of contact for financial-related customer inquiries

Build strong relationships with key customers to support long-term partnerships

Provide a high level of service while balancing risk and company policies

Identification of root cause analysis

Process improvement

What do you bring with you

Minimum 5 years of experience in an international fast‑paced environment; order‑to‑cash activities are a plus.

Fluent English (mandatory) with strong written and verbal communication skills to interact with global customers and stakeholders

Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights

Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling

Strong experience with Excel (Macros, VBA, and automation tools a plus) to streamline processes and improve efficiency

Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application

Ability to manage large data sets and translate them into meaningful financial actions

Strong problem‑solving mindset with attention to detail and accuracy

Experience working in fast‑paced, high‑volume environments with multiple priorities

Proactive approach to process improvement and continuous optimization

What do we offer

Attractive compensation package

Training to get you started and on‑the‑job learning opportunities

Extensive learning resources to further develop your skills and knowledge

Tuition Assistance Program (applicable for FedEx positions with a permanent contract)

Employee Assistance Program for you and your family in difficult life situations

Employee reduced‑rate shipping

Great career opportunities

FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all.

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