German Speaking Customer Support Representative

Are you ready to channel your language skills into an exciting career while living in one of Europes most beautiful coastal cities We are looking for detail-oriented service-minded professionals to become part of our vibrant multicultural German-Speaking Financial Support Team based in Porto Portugal.

In this position you will represent a leading international financial institution. Your core mission is centered on people: answering customer questions building strong user trust and ensuring every caller enjoys a smooth high-quality banking experience.

Core Responsibilities

Serve as a trusted guide helping global customers manage their everyday banking activities safely and efficiently.

• Customer Guidance: Assist clients via phone and email with account management digital banking troubleshooting and general everyday retail banking questions.
• Critical Problem-Solving: Identify customer needs resolve intricate financial issues provide fast and effective solutions and route complex cases to specialized teams when necessary.
• Regulatory Compliance: Strictly follow international banking standards data privacy mandates and rigorous security measures during all customer interactions.
• Data Administration: Use sophisticated corporate software to keep flawless customer logs and record precise details of all interactions.

Who We Are Looking For

We want to hire a flexible customer-first professional who can deliver empathetic care while managing financial tasks in a highly organized manner.

Basic Requirements

• Language Proficiency: Fully fluent command of German (C1/C2 level) along with a solid professional grasp of English (B2 level) for training purposes and internal team communication.
• Communication Skills: Great at building a quick rapport with people maintaining a polished professional image and translating complex banking jargon into easy-to-understand guidance.
• Eagerness to Learn: A quick study who enjoys fast-paced settings and is genuinely excited to learn modern financial software and corporate procedures.
• Background: No prior background in finance or customer service is required. We offer fully paid professional onboarding training to give you everything you need for long-term career growth.

Salary Benefits & Corporate Culture

We offer a well-rounded rewards package designed to boost your professional growth and complement your lifestyle in Portugal:

• Reliable Income: A competitive monthly salary structure created to guarantee a comfortable lifestyle in Porto.
• Day-One Benefits: Full corporate medical and life insurance plans that take effect on your first day on the job.
• Career Progression: Clear and open paths for promotion; most of our Team Leads and Quality Assurance staff advanced directly from this entry-level role.
• State-of-the-Art Workspace: Work out of a modern tech-forward corporate campus complete with high-end tools and collaborative spaces.
• Thriving Community: Connect with a diverse global team and enjoy company sports leagues regular social events and language groups.

Full Relocation Assistance (Moving to Porto)

For candidates moving to Porto from another country we make the transition effortless with a complete relocation assistance package:

• Provided Housing: Move straight into a private room inside a premium company-run apartment upon your arrival.
• Flight Coverage: The company will reimburse 100% of your initial airfare to Porto.
• Bureaucracy Help: Get direct step-by-step assistance from our local HR department to acquire your Portuguese tax ID (NIF) and social security setup without the stress.

Ready to Apply

If you want to merge a fulfilling career in finance with a fantastic beachside lifestyle click Apply Now and upload your current resume written in English!

Employment Type : Full Time
Experience: years
Vacancy: 1