Our client is looking for an experienced consultant to strengthen its Dynamics 365 / XRM capability, with a specific focus on the integration between the CRM platform and mass mailing / email marketing systems. The consultant will work closely with Communication and Marketing and the Corporate IT teams to stabilise, improve, and extend these integrations, supporting both day-to-day operations and upcoming enhancement projects.
Key Responsibilities Design, build, and maintain integrations between Microsoft Dynamics 365 (XRM) and mass mailing / email marketing platforms (e.g. ClickDimensions or equivalent). Troubleshoot and resolve data synchronisation issues between CRM records, contact/subscriber lists, and mailing campaigns. Support marketing and communications teams with campaign configuration, segmentation, and deliverability (bounce handling, DMARC/SPF/DKIM considerations). Develop and maintain customisations within Dynamics 365 (plugins, workflows, Power Automate flows, custom entities/fields as needed). Document technical designs, data flows, and operational procedures for handover and knowledge sharing. Collaborate with Communications & Marketing and other Corporate IT stakeholders on roadmap items, incident resolution, and process improvements. Advise on best practices for CRM/marketing automation architecture. Required Skills & Experience • Proven hands-on experience with Microsoft Dynamics 365 / XRM (configuration, customisation, administration). Demonstrated experience integrating Dynamics 365 with mass mailing or marketing automation platforms (e.g. ClickDimensions, Mailchimp, dotdigital, or similar). Solid understanding of CRM data models, contact/lead management, and campaign/segmentation logic. Familiarity with Power Platform (Power Automate, Power Apps) and/or .NET/C# for custom plugin development. • Working knowledge of email deliverability fundamentals (SPF, DKIM, DMARC, bounce/complaint handling). Good communication with non-IT stakeholders. Comfortable working independently and collaboratively in a small, cross-functional IT team. Fluent in English (French an asset). Nice to Have Experience in a media, broadcasting, or membership-organisation context. Exposure to Microsoft Entra ID / SSO and identity-driven access models for CRM systems. Experience with Jira/Confluence for ticketing and documentation. Prior experience in an international, multi-stakeholder organisation. Note: Work Permit is required Based in Portugal
Microsoft Dynamics 365 (XRM) • Lisbon, Portugal
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