Senior Functional Consultant | Dynamics 365 Customer Engagement & Power Platform

We are looking for a Senior Dynamics 365 CE Consultant to join our growing Customer Engagement team designing and delivering Microsoft Dynamics 365 CE solutions that support our clients’ business objectives. This role involves translating business requirements into scalable CRM solutions, leading implementation projects end to end, and acting as a trusted advisor to both business and technical stakeholders.

The Senior Consultant will work closely with clients to optimize processes across Sales, Customer Service, Marketing, and Field Service, ensure high-quality solution delivery, and support user adoption. The role also includes mentoring junior consultants, contributing to pre‑sales activities, and staying current with Dynamics 365, Power Platform, and Copilot capabilities. This is a senior role (5+ years of experience required), but you will be part of a highly skilled and collaborative team of professionals who actively contribute to solution design, technical implementation, and project success.

Key Responsibilities

Lead requirement gathering workshops and stakeholder interviews

Design end-to-end Dynamics 365 CE solutions aligned with business needs

Configure and customize Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service)

Collaborate with technical teams on integrations and custom developments

Provide best‑practice guidance on Power Platform (Power Apps, Power Automate)

Support UAT, training sessions, and go‑live activities

Mentor junior consultants and contribute to project governance

Ensure solution quality, documentation, and client satisfaction

Contribute to pre‑sales initiatives and solution shaping

Required Skills and Experience

5+ years of experience with Microsoft Dynamics 365 CE

Strong functional knowledge of at least two CE modules

Proven experience in solution design and full project lifecycle delivery

Solid understanding of the Power Platform ecosystem

Strong communication and stakeholder management skills

Experience working in client‑facing environments

Fluent English (written and spoken)

Availability to travel when required (national and international projects)

Benefits

Take a central role in shaping complex Dynamics 365 and Power Platform solutions

Collaborate closely with architecture and leadership to influence technical strategy

Mentor and develop the next generation of consultants and developers

Attractive package, strong career progression opportunities and exposure to strategic international projects

#J-18808-Ljbffr