Senior Solutions Consultant - French or German speaking

Overview

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online, and via telephone. Responsibilities

• Act as the technical bridge between Sales and prospects, owning the prime technical relationship throughout the sales cycle. • Proactively manage and deliver technical information to customers online and via telephone to support customer happiness. • Scope, manage, and execute customer pilots and proofs of concept. • Present and articulate the technical merits of the solution to C-level and director-level stakeholders. • Collaborate with Sales to address technical questions, competitive positioning, and solution fit. • Leverage knowledge of web technologies, HTML, CSS, JavaScript, and SaaS applications to inform customers and shape proposals. Requirements

5+ years of software selling experience Excellent interpersonal, communication, persuasion, presentation and writing skills Experience scoping, managing and executing customer pilots and Proof of Concepts Detailed knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution Outstanding solution scoping abilities, using our existing solution and influencing new product development Flexible and agile in approach; able to work in a dynamic environment with multiple roles English plus one of: German, French, Spanish, or Italian (bilingual proficiency) Bachelor’s degree or equivalent experience; graduate degree preferred Demonstrated passion and people skills Desired Skills

Previous consulting experience implementing enterprise-class software solutions Knowledge of Customer Service software, Employee Experience, ITSM AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware Call Center experience is a plus Equal Opportunity

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application or participate in the hiring process, please contact peopleandplaces@zendesk.com.

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