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Netcompany
Freelancer Service Desk 1st Line Support AgentNetcompany • Lisbon, Porto, Portugal
Freelancer Service Desk 1st Line Support Agent

Freelancer Service Desk 1st Line Support Agent

Netcompany • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

What does it feel like to be a Service Desk Operator 1st line Support Agent in Netcompany

As a Service Desk 1st line Support Agent you will:

  • Be the first point of contact for all incoming tickets in our customer by taking over the requests coming from phone and chat channels
  • Interact with the end-user remotely and either resolve the ticket or coordinate the end-to-end resolution of the ticket with all other necessary parties.
  • Resolve the incidents and service requests as well as install software configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
  • Day-to-day operate to satisfy continuity of service recovery security and performance needs.
  • Train the users in best practices of the usage of all basic software hardware and audio-visual equipment.

Our client is based in Amsterdam Netherlands but you will be working from offices in Lisbon Portugal. The client is an agency of about 1500 people most of them located in the Amsterdam offices for which we provide various IT Support Services to end users (level 1 and level 2 including Audio Visual support).


Qualifications :

What would make you a fit for the role:

  • Bachelors degree in Computer Science or relevant
  • Proven IT Service Desk and Direct Customer Support experience of minimum 3 years
  • Very good level of English -C1 level-
  • Good understanding of IT security and best practices
  • Proven experience in Active Directory (Microsoft and Azure) Office Tools (Excel Word etc.) ITSM Tools (Jira or Service Now) Software Installations and Hardware Troubleshooting
  • Working knowledge of common operating systems softwares and Audio-visual applications
  • Ability to provide support over the phone & chat; Excellent communication skills (both oral & written) professional demeanor

It would be a plus if you also have:

  • Working experience with at least some of the following ones: Microsoft 365 hardware support Azure Bitlocker VPN Network troubleshooting
  • At least one of the following certificates: ITIL V4 Microsoft Technology Associate(MTA) Microsoft Solutions Associate (MCSA) Microsoft Solutions Expert (MCSE) Microsoft Azure Certificates Microsoft 365 Certificates CompTIA A Technical PC


Additional Information :

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be

Are you ready to shape the future technological landscape in Europe

#LI-CF

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Freelancer Service Desk 1st Line Support Agent • Lisbon, Porto, Portugal

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