Description
Are you passionate about travel and committed to delivering premium customer service?Join the customer support team of a French boutique airline offering an exclusive, 100% business-class experience on transatlantic routes. The airline operates modern aircraft and combines lie-flat seats, refined onboard dining and personalised service to offer travellers a premium alternative to traditional business-class travel.From Lisbon, you will assist German-speaking private and business customers throughout their journey, ensuring every interaction meets the standards expected from a luxury travel brand.Your ResponsibilitiesSupport B2C and B2B customers by phone, email, WhatsApp and live chat.Assist passengers with new flight bookings.Modify existing reservations according to customer requests.Provide support with flight cancellations and related enquiries.Handle questions concerning lost property and delayed or missing luggage.Communicate clearly and professionally in every interaction.Resolve enquiries efficiently while paying close attention to detail.Deliver personalised service aligned with the standards of a premium airline.
Requirements
You have an excellent command of German.You have previous customer service experience.You are comfortable assisting customers by phone and through digital channels.You have excellent communication and interpersonal skills.You demonstrate a strong service mindset and a genuine interest in helping customers.You are professional, organised and attentive to detail.You remain calm and solution-oriented when handling travel-related issues.You are available to work rotating shifts, including weekends.You are willing to live and work in Lisbon, Portugal.
Offer
Up to €1,574.67 gross per month, or a total package worth up to €1,402.50 per month with company accommodation included.€7 meal allowance per working day, paid through a meal card.Performance-based productivity bonus, with an expected average of €100 per month.Portuguese holiday and Christmas allowances, paid in monthly instalments.Private health insurance from the beginning of the employment contract, subject to having the required Portuguese identification and Social Security numbers.22 days of annual leave according to Portuguese employment law.Paid training upon successful completion.
German Airline Customer Support – Lisbon - Relocation • Lisbon, Portugal
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