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Horizonia
Operations Customer Expert – AI Platform & Ad SolutionsHorizonia • Lisbon, Porto, Portugal
Operations Customer Expert – AI Platform & Ad Solutions

Operations Customer Expert – AI Platform & Ad Solutions

Horizonia • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

Are you passionate about cutting-edge technology and artificial intelligence Join our team in Lisbon Portugal as an Operations Customer Expert supporting a globally recognized leader in generative AI technology and natural language processing.

We are hiring for two specialized tracks:

  1. General Platform & User Support: Assisting consumer and business users across billing account management and general product guidance.
  2. Ads & Monetization Support: Helping users manage advertising campaigns ad account configurations technical delivery and policy compliance.

Key Responsibilities

Track 1: General Platform Customer Support

  • Account & Billing: Troubleshoot account access issues and assist customers with billing and invoicing inquiries.
  • User Enablement: Guide support and train consumers and business users on product features and capabilities.
  • Quality Resolution: Deliver timely professional and clear solutions across multiple support channels to meet high quality standards.

Track 2: Ads & Platform Specialist

  • Campaign & Ad Support: Investigate and resolve issues concerning ad creation publication delivery and account functionality.
  • Policy & Compliance Guidance: Assist advertisers in understanding advertising policies account requirements and platform guidelines.
  • Technical Troubleshooting: Identify and resolve technical glitches affecting ad delivery billing or campaign performance.
  • Case Management: Escalate complex technical queries to specialized units with thorough documentation while driving first-contact resolutions.

Requirements & Profile Needed

  • Languages: Advanced / Fluent level of English (written and spoken).
  • Tech Enthusiasm: Strong interest in artificial intelligence generative language models and modern digital platforms.
  • Problem Solving: Excellent analytical skills active listening and a proactive troubleshooting mindset.
  • Customer Focus: Ability to explain complex digital or advertising processes in clear customer-friendly terms.
  • Eligibility: Authorized to work in Portugal.

Work Schedule & Location

  • Location: Office-based (On-Site) at our modern facility in Lisbon Portugal.
  • Schedule: 24/7 rotational shift pattern (40 hours per week 8 hours/day 1-hour meal break). Rotational shift schedules are provided 10 days in advance.

Benefits & Training

  • Comprehensive Paid Training: Intensive 15-day initial onboarding program (8 hours/day) covering software tools client products and channel management.
  • Contract Package: Initial 12-month contract leading to permanent employment opportunities.
  • Allowances: Paid meal allowance (issued on a prepaid card) plus Christmas and Holiday allowances.
  • Performance Incentives: Monthly productivity and quality bonus structure.
  • Health Coverage: Private health and dental insurance after contract signature.
  • Modern Work Facilities: On-site cafeteria meeting rooms outdoor terrace/balcony and excellent transport connections (metro train and bus stations nearby).


Employment Type : Full Time
Experience: years
Vacancy: 1

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Operations Customer Expert – AI Platform & Ad Solutions • Lisbon, Porto, Portugal

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