Operations Customer Expert – Ads Support | English
- Quick Apply
Location: Lisbon, Portugal
Contract: Full-time | Portuguese Employment Contract
Schedule: 40 hours/week | 24/7 Rotating Shifts
Language: English – C1/C2
Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.
About the Role
Join a top BPO company supporting the advertising experience of a leading American AI research and technology organization.
As an Operations Customer Expert, you'll help users resolve issues related to advertising accounts, payments, access, policies, and platform functionality while delivering an excellent customer experience.
What You'll Do
- Support users via phone, email, and chat
- Resolve issues involving ads, accounts, payments, and access
- Troubleshoot advertising and platform-related issues
- Explain advertising policies and account requirements
- Guide users through platform features and processes
- Maintain high customer satisfaction and first-contact resolution
- Escalate complex cases and ensure proper documentation
Requirements
- C1/C2 English (written & spoken)
- Strong communication and problem-solving skills
- Customer service/support experience is an advantage
- Comfortable working in a 24/7 rotational environment
- Ability to manage multiple cases independently
- Must be currently based in Portugal
Salary & Benefits
Base Salary: €938 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance: €78.17/month
Meal Allowance: €7/day (€154/month based on 22 working days)
Estimated monthly gross package: €1,248.33
Performance Bonus: up to €200/month
Additional Benefits
- Portuguese employment contract
- 22 days annual leave
- Holiday & Christmas bonuses paid monthly
- Private health & dental insurance after contract signature
- Prepaid meal card
- Portuguese public holiday benefits
- Potential permanent contract after 2 years
Training
15 working days | 8 hours/day
Training is compensated proportionally upon successful completion.
Interested?
Send your updated CV and a short message confirming your current location in Portugal to: dylan.nyamande@cbtalents.org