Group Collections & Payments Manager

Your Mission Build and lead a high-performing international department that ensures the efficient recovery of customer receivables, reliable payment operations, and continuous process improvement through automation, technology, and operational efficiency.

Location Headquarters, Parque das Nações

Schedule Monday – Friday: 08:30 – 17:30 (one-hour break)

What we offer

Salary up to 3500 euros (fixed salary + meal card + performance bonuses) based on proven experience and competencies.

Company car

International working environment

Opportunity to grow within a dynamic and fast-paced organization

Supportive and collaborative team culture

Responsibilities Department Leadership

Lead and develop an international team of 10 specialists across multiple countries

Define the department’s strategy, objectives, and KPIs

Create a high-performance culture focused on accountability, continuous improvement, and customer experience

Manage department planning, workload allocation and resource optimization

Own the department budget and identify cost‑saving & revenue optimisation opportunities

Collections Lead all post‑rental financial recovery processes across the Group, including:

Fines

Tolls

Damages

Late charges

Administrative fees

Customer debt recovery

Refunds

Bank disputes

Post‑rental financial claims

Ensure all cases are handled accurately, efficiently and within agreed service levels while maximizing recovery rates and maintaining a professional customer experience.

Payments & Financial Infrastructure

Own the Group payment ecosystem

Manage relationships with banks and payment providers

Lead the administration of all POS devices across the Group

Coordinate payment providers such as Shift4, Monet and other financial partners

Oversee transaction monitoring, payment reconciliation and payment controls

Ensure compliance with card scheme and banking requirements

Digital Transformation & Automation

Lead the department’s digital transformation roadmap

Eliminate manual processes through automation

Lead migration to new business systems

Define business requirements for new software developments

Work closely with IT and business stakeholders to improve operational efficiency

Continuously identify opportunities to simplify, standardize, and automate processes

Operational Efficiency

Monitor department performance through KPIs and dashboards

Improve recovery rates while reducing operational costs

Standardize processes across Romania, Portugal, Austria and Hungary

Ensure operational risks are identified and mitigated

Continuously improve customer and internal stakeholder experience

Stakeholder Management Collaborate closely with:

Operations

Finance

IT

Revenue Management

Reservations & Support

Legal

External banking and payment partners

Act as the main point of contact for strategic initiatives related to Collections & Payments.

What We’re Looking For Required Experience

Minimum 3 years of management experience leading operational/debt recovery teams

Strong background in Operations, Shared Services, Financial Operations, Collections or Payments

Proven experience improving operational processes and implementing automation

Experience managing external vendors and strategic partners

Experience managing departmental budgets and KPIs

Experience leading cross‑functional projects

Skills

Strong leadership and people management skills

Excellent analytical and problem‑solving abilities

Strong organizational skills

Strong project management capabilities

Ability to simplify complex operational processes

Data‑driven decision‑making

Excellent stakeholder management and communication skills

Fluent English

Nice to Have

Experience in the mobility, car rental, banking or fintech industries

Experience with ERP implementations

Power BI, SQL or advanced Excel

Knowledge of payment processing, chargebacks or card schemes

Lean Six Sigma or other continuous improvement methodologies

Success in This Role During your first 12 months, you will be expected to:

Implement accurate, actionable reporting to measure recovery performance, collection effectiveness, team productivity, and operational efficiency

Improve customer receivables recovery rates

Reduce operational costs through automation and process optimization

Successfully lead the department’s migration to new business systems

Increase operational efficiency by reducing manual work

Build standardized processes across all Group companies

Strengthen relationships with banking and payment partners

Deliver reliable operational reporting and performance visibility

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