Описание
AUTODOC is Europe’s leading online platform for the automotive aftermarket. Founded in Berlin in 2008, the company operates as a digital-first e-commerce business across 27 European countries and is building a tech-driven future for drivers. Задачи
Own the stability, performance, and continuous improvement of CRM systems; Optimize workflow orchestration, data flows, QA processes, and operational efficiency; Coach and mentor the CRM team on technical best practices and scalable approaches; Support the execution of CRM campaigns and contribute to customer-facing messaging when needed; Redesign and enhance CRM templates and modular components to improve performance and scalability; Build and automate processes that increase efficiency and ensure high data quality; Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine-learning-driven experiments. Требования
Hands-on experience with CRM platforms such as Braze, Salesforce Marketing Cloud, or similar; Strong proficiency in SQL, working with APIs, and using analytics tools; Solid experience with data pipelines and modern data infrastructure; Ability to bridge strategy and execution, with a passion for mentoring teams; Strong troubleshooting skills and a structured, analytical mindset; Excellent communication skills and the ability to collaborate across technical and non-technical teams; Very good English skills at least at C1 level; Nice to have: exposure to machine learning, predictive analytics, contextual bandit experimentation, additional language. Условия
Competitive salaries based on professional experience 25 Working days of annual vacation and 1 additional day off on the birthday Meal Allowance through a Meal Card Health Care Insurance Plan with Fidelidade Free psychological counseling for the employee and family members through a 24/7 hotline and online sessions AUTODOC Corporate Discount of up to 500 Euros annually Retail discounts of up to 75% on travel, technology, fashion, and more Advancement opportunities, further training, over 650 soft- and hard-skills courses, and coaching Free English and German language classes
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Senior crm marketing manager • Lisbon, Portugal
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