English-Speaking AI Customer Support Specialist (m,f)

Einleitung

Specialized BPO Recruitment Across Europe and Latin America
We deliver qualified multilingual sales, customer service, and operational talent to BPO and shared service organizations.

Aufgaben

Start dates:

17/8 or 31/8 or 7/9 or 14/9 or 21/9

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role

Support customers across multiple communication channels

Resolve billing, invoicing and account access enquiries

Troubleshoot platform and product-related issues

Guide customers on using products and features effectively

Deliver timely, accurate and high-quality customer support

Profil

Fluent English, written and spoken

Strong interest in AI and new technologies

Excellent communication and problem-solving skills

Customer-focused and comfortable troubleshooting issues

Previous customer service or technical support experience is an advantage

Comfortable working with rotating shifts in a fast-paced environment

Vorteile

Competitive salary package + performance bonus

Meal allowance

Holiday and Christmas allowances

Private health and dental insurance

22 days of annual leave

Comprehensive initial training

Professional development and career growth opportunities

International working environment in Lisbon

Opportunity to work closely with cutting-edge AI technology

Kontaktinformationen

• personalbuero.u.herrmann@gmx.de