Russian Speaking Customer Delight Representative

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Russian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

• Location: Lisbon, Portugal
• Language: Russian
• Start date: 10/8 or 17/8

Your Role

• : Provide support to small and medium-sized businesses using
• a global social media platform and
• Instagram ads products
• Assist clients through various communication channels, including live chat, emails, and outbound phone calls
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers
• Identify trends and address challenges faced by multiple SMB clients
• Provide product and tool support to enhance clients’ advertising experience

Your Profile

• : Fluency in Russian (C2) and proficiency in English (B2)
• Strong communication skills with a customer-focused attitude
• Ability to work in a fast-paced, innovative environment
• Experience in customer service or client support roles is an advantage
• Flexible availability to work on a rotating shift schedule, including weekends

What Is Offered

• : Comprehensive training program to prepare you for success
• Competitive salary package with meal allowance and health insurance from day one
• Holiday and Christmas bonuses, as well as other benefits
• Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00)

Relocation

permanent accomodation provided - check project files in drive