French-speaking Technical Support Representative
CloserHire • Porto, Porto, Portugal
Há 5 horas
Descrição do cargo
CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform to join their their team in Porto Portugal.
- Location: Porto Portugal
- Language: French
- Start date: 17/8 24/8 31/8 14/9 21/9
Your Role
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve product-related issues using
- MySQL Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers communicating technical details clearly and effectively
Your Profile
- Native / fluent in French both verbal and written
- Fluent in English (minimum B2 level)
- Strong understanding of
- MySQL Knowledge / familiarity with
- Postman will be considered as an advantage
- Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM High school degree or equivalent (or higher)
- No prior work experience required but a solid knowledge of
- MySQL is essential
- Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided)
What Is Offered
- Full-time on-site position in Porto 40-hour work week with 8-hour days and 1-hour lunch break
- Paid annual leave and public holidays with compensatory days if working on holidays
- Competitive salary package including meal allowance holiday and Christmas bonus Health insurance from day one
- Paid training and structured onboarding for the role
- Career development opportunities in technical customer support
- International and multicultural work environment
- Full support from
- CloserHire throughout the recruitment and onboarding process
Relocation
2 weeks training in Porto (accomodation provided) then full WFH on site 1 day once per quarter
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1050 - 1050