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CloserHire
German-Speaking Customer Support SpecialistCloserHire • Lisbon, Porto, Portugal
German-Speaking Customer Support Specialist

German-Speaking Customer Support Specialist

CloserHire • Lisbon, Porto, Portugal
Há 7 dias
Descrição do cargo

CloserHire is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce platform. If youre passionate about online shopping digital platforms and delivering outstanding customer experiences this is an exciting opportunity to join a dynamic international team. Youll support users with their marketplace experience assisting buyers sellers and content creators with order-related inquiries while ensuring fast professional and effective resolutions.

  • Location: Lisbon Portugal
  • Language: German
  • Start date: 20/8

Your Role

  • Provide customer support via inbound and outbound calls in German and English
  • Assist buyers sellers and creators with inquiries related to orders deliveries and platform services
  • Investigate and resolve customer issues by reviewing order and logistics information
  • Handle customer requests within established quality standards and service level agreements
  • Escalate complex cases to the appropriate internal teams when required
  • Accurately document customer interactions and maintain detailed case records
  • Deliver a professional empathetic and customer-focused experience throughout every interaction
  • Stay up to date with platform features policies and e-commerce best practices

Your Profile

  • Native-level fluency in German
  • Good command of English
  • Previous customer service experience is an advantage
  • Strong understanding of e-commerce and online marketplaces
  • Excellent verbal and written communication skills
  • Customer-oriented mindset with strong empathy and problem-solving abilities
  • Ability to make sound decisions while working in a fast-paced environment
  • Comfortable handling high contact volumes during promotional campaigns and peak seasons
  • Strong organizational skills and attention to detail

What Is Offered

  • Comprehensive paid onboarding and training
  • Stable full-time employment
  • International and multicultural working environment
  • Career development and internal growth opportunities
  • Private health insurance
  • Meal allowance
  • Ongoing learning and professional development
  • Rotating schedule Monday to Sunday between 08:0017:00 and 09:0018:00 with 2 rotational days off
  • Future opportunity to work within a 24/7 rotating operation as business needs evolve
  • Opportunity to support one of the worlds fastest-growing e-commerce platforms while building an international customer service career

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount free after 6 months


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1100 - 1100

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German-Speaking Customer Support Specialist • Lisbon, Porto, Portugal

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