French-Speaking Financial App Customer Support Advisor
CloserHire • Braga, Portugal
Há 1 dia
Descrição do cargo
CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in this position you will support a financial application helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.
- Location: Braga Portugal
- Language: French
- Start date: 27/8
Your Role
- Support customers via inbound and outbound calls assisting with questions related to their savings goals
- Provide clear and professional guidance on available services and solutions
- Present and promote alternative contract options using upselling techniques aligned with customer needs
- Deliver accurate complete and relevant information using internal tools and processes
- Ensure a high level of customer satisfaction in every interaction
- Follow internal procedures and maintain quality standards in all communications
Your Profile
- French at C2 level spoken and written
- Good level of English for internal communication
- Previous experience in customer service sales or contact center environments is an advantage
- Strong communication and interpersonal skills
- Ability to handle both support and sales-oriented conversations
- Comfortable working with targets and performance metrics
- Customer-focused mindset with attention to detail
- Ability to work in a structured and fast-paced environment
What Is Offered
- Full-time employment with stable long-term career potential. Health insurance available from
- Day 1 (with monthly contribution) and free after 6 months
- Rotational schedule: Monday to Sunday between 08:00 18:00 rotational days off per week
- Modern office locations in Braga
- Supportive international working environment with strong focus on training compliance and service quality
Relocation
N/A
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 880 - 880