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CloserHire
B2B French-speaking Customer SpecialistCloserHire • Lisbon, Porto, Portugal
B2B French-speaking Customer Specialist

B2B French-speaking Customer Specialist

CloserHire • Lisbon, Porto, Portugal
Há 8 dias
Descrição do cargo

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses providing technical support and optimizing digital payment systems. If you have strong customer service skills problem-solving abilities and experience working in a fast-paced environment this role is for you!

  • Location: Lisbon Portugal
  • Language: French
  • Start date: 13/8 or 10/9

Your Role

  • Business
  • Client
  • Assistance: Provide exceptional B2B customer support via phone email and chat ensuring clients maximize the benefits of the platform
  • Technical
  • Troubleshooting: Help business owners with technical issues payment processing concerns and system optimizations
  • Account
  • Management & Verification: Identify account holders verify account information and ensure regulatory compliance
  • Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
  • Customer
  • Experience
  • Excellence: Engage with clients ensuring timely resolution of concerns while maintaining a professional and customer-centric approach

Your Profile

  • Language
  • Proficiency: Fluent in English and proficient in French
  • Education & Experience: High school diploma (mandatory)
  • Stable job history (not frequent job hopping)
  • Minimum 1 year of experience in customer service with a strong customer-oriented approach
  • Strong interpersonal and teamwork skills
  • Ability to multitask in a fast-paced environment
  • High attention to detail and problem-solving mindset
  • Experience with automated customer service platforms is a plus
  • Excellent written and verbal communication skills
  • Strong organizational and computer skills
  • Flexibility and adaptability to change
  • Ability to work independently while following company protocols
  • Work
  • Schedule: Ability to work rotational shifts including night shifts (24/7 operations) with two rotating days off

What Is Offered

  • Stable
  • Work
  • Contract: Full-time office-based position in Lisbon Portugal with structured shifts
  • Comprehensive
  • Training: Fully paid training on payment systems troubleshooting techniques and customer support tools
  • Career
  • Growth
  • Opportunities: Access to internal promotions career development programs and specialized training courses
  • Competitive
  • Package: Health insurance & wellness programs
  • Paid time off & holiday allowances
  • Performance-based incentives
  • Dynamic
  • Work
  • Environment: Work with an international team in the fast-growing digital payment industry

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work up to 400EUR. Health Insurance since day 1 for small amount free after 6 months


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1100 - 1100

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B2B French-speaking Customer Specialist • Lisbon, Porto, Portugal

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