French-Speaking Support Specialist – Drone Repair & After-Sales
CloserHire • Lisbon, Porto, Portugal
Há 22 horas
Descrição do cargo
CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in this role you will provide professional repair and after-sales support for drone products assisting customers with technical inquiries troubleshooting and guidance. You will ensure a positive customer experience by resolving issues efficiently managing complaints with empathy and contributing to continuous improvement of products and services.
- Location: Lisbon Portugal
- Language: French
- Start date: 3/8 1/9
Your Role
- Provide after-sales and technical support to customers via phone email and chat
- Assist users with repair inquiries and troubleshooting including guidance on product use
- Handle complaints professionally and empathetically ensuring a high-quality experience
- Collect and analyze customer feedback to improve product and service processes
- Collaborate with team members to achieve departmental and performance goals
- Maintain professionalism and provide timely solutions to customer issues
Your Profile
- Fluent French (C1/C2) and good command of English 1 year experience in BPO or
- Tech
- Support
- Strong communication and interpersonal skills
- Customer-oriented empathetic and solution-focused
- Comfortable handling technical issues and guiding customers effectively
- Previous experience in customer support or technical support is a plus
- Ability to manage multiple cases in a fast-paced environment
- Team player with a proactive and responsible attitude
What Is Offered
- Full-time on-site position in Lisbon 40-hour work week with 8-hour days and 1-hour lunch break
- Rotational shifts Monday to Sunday 08:00 22:00 Paid annual leave and public holidays with compensatory days if working on holidays
- Competitive salary package including meal allowance holiday and Christmas bonus Health insurance from day one
- Paid training and structured onboarding for the role
- Career development opportunities in technical customer support
- International and multicultural work environment
- Full support from
- CloserHire throughout the recruitment and onboarding process
Relocation
permanent accomodation provided - check project files in drive
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1059 - 1059