Описание
Amgen operates a capability center in Portugal that supports the future of healthcare through innovation and technology across areas including data and analytics, digital, technology, cybersecurity, R&D operations, finance, regulatory affairs, and human resources. Задачи
Independently manage complex or multi-country recruitment administration cases across the assigned hiring lifecycle Coordinate complex interviews and candidate logistics, resolving scheduling conflicts and high-priority changes Oversee the preparation and quality review of offer letters and employment contracts Manage complex pre-employment and background-check cases, documenting and escalating issues Act as a subject matter expert for assigned processes or countries and maintain process documentation, controls, templates, and knowledge materials Serve as an escalation point, diagnose operational issues, coordinate resolutions, and involve managers or local experts when required Monitor work queues, service-level agreements, quality indicators, and recurring issues; recommend priorities and corrective actions Lead defined low- to medium-complexity projects or workstreams, including country transitions, knowledge transfer, user acceptance testing, template rationalization, and process-control improvements Use data and root-cause analysis to simplify, standardize, and automate processes, and support solution adoption Support Workday configuration and automation initiatives by documenting requirements, coordinating inputs, testing solutions, and tracking defects Coach and guide Associates, share best practices, support onboarding and training, and conduct quality reviews Build working relationships with recruiters, HR Operations, Legal, Compliance, payroll, and country HR partners Prepare service updates and communicate risks, trends, and recommendations Требования
Bachelor's degree in Human Resources, Business Administration, or a related field 4+ Years of experience in Talent Acquisition operations, recruitment coordination, HR operations, shared services, or a related operational role Experience independently handling complex post-offer, hiring-documentation, pre-employment, or pre-boarding cases Experience working across multiple countries, business groups, or stakeholder teams and navigating documented local variations Ability to analyze operational issues, identify root causes, and implement practical process improvements Experience leading a defined project, transition, testing cycle, or process-improvement workstream Strong judgement, attention to detail, and discretion when handling sensitive personal and employment information Strong stakeholder-management, written communication, and problem-solving skills in a fast-paced service environment Proficiency with applicant tracking and HR information systems, reporting tools, and Microsoft Office Fluent business-level English Professional proficiency in at least one of German, French, Italian, or Spanish Nice to have: Proficiency in two or more supported languages, advanced experience with Workday Recruiting, shared services or Center of Excellence experience, offer-letter or employment-contract automation, template governance, user acceptance testing, data privacy and cross-border employment-process knowledge, training or coaching experience, quality-review experience Условия
Flexible work arrangements AMGEN Total Rewards Plan covering healthcare, finance, wealth, and career benefits Learning, development, and internal mobility opportunities Diverse and inclusive workplace community Reasonable accommodation is available for individuals with disabilities
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Talent acquisition specialist in HR operations • Lisbon, Portugal
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