German-speaking Banking Client Support Advisor

Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts! Location: Porto, Portugal Language: German Start date: 3/9 Your Role Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat) Develop your knowledge continuously to effectively answer customer queries and resolve potential issues Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Make sure that great levels of client service is delivered at all times and ensure a positive experience Your Profile Excellent German (C1) and fluent English (B2) skills Passionate about customers and customer service Problem-solving skills Upbeat and positive attitude Ability to identify, apply and explain your product and/or service expertise with clarity What Is Offered Excellent remuneration package Relocation support Private medical insurance Unlimited contract Shifts Monday – Friday 9:00-18:00 Meal cards Performance bonus A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Relocation Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months