Dutch-Speaking Customer Service Representative – OnlineAdvertising

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space. Location: Lisbon, Portugal Language: Dutch Start date: 3/8, 24/8, 31/8, 7/9, 14/9, 5/10, 26/10 Your Role Supporting small and medium-sized business clients via phone, email, and chat Assisting with account setup, product usage, and general troubleshooting Providing pre- and post-support for self-service digital advertising products Guiding clients on how to use tools effectively to improve their online campaigns Identifying recurring issues and trends affecting multiple clients Sharing customer feedback and product insights to support continuous service improvement Your Profile Fluent Dutch, both spoken and written, with good English skills for internal communication Comfortable working with digital tools and online platforms Customer-oriented mindset with clear and professional communication Ability to work independently and manage client issues effectively Previous customer service experience is an advantage, ideally in a support or contact center environment Willingness to work rotational shifts, including evenings and weekends High school diploma or equivalent What Is Offered Full-time, on-site position in Lisbon with a Portuguese employment contract Paid training with structured onboarding and continuous support Relocation assistance for candidates moving to Portugal, including accommodation support Competitive compensation package including holiday and Christmas allowances Meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave Long-term career opportunities in an international working environment Relocation permanent accomodation provided - check project files in drive