English Customer Support

Job Overview

We are looking for a motivated and tech-savvy English Customer Support Expert to join an innovative artificial intelligence project in Lisbon.

You will support consumers and business users of a leading generative AI platform helping them resolve technical account and billing-related issues. If you are passionate about technology and enjoy delivering exceptional customer experiences we would love to hear from you.

What We Offer

• Competitive salary package.
• Holiday and Christmas allowances.
• Meal allowance.
• Monthly performance bonus.
• Paid training upon successful completion.
• Private health and dental insurance.
• 22 days of annual leave.
• Career development opportunities.
• International and multicultural working environment.
• Initial contract with the possibility of becoming permanent.

Key Responsibilities

• Provide customer support across multiple channels including telephone email and chat.
• Assist customers with billing and invoicing enquiries.
• Troubleshoot account access and login-related issues.
• Guide customers on how to use the clients AI products and services.
• Provide clear accurate and timely responses to customer enquiries.
• Identify customer needs and deliver effective solutions.
• Meet established quality productivity and customer satisfaction targets.
• Deliver high-quality service that exceeds client expectations.
• Stay informed about product updates procedures and support guidelines.

Requirements

• Fluent English both written and spoken.
• Strong communication and customer service skills.
• Interest in artificial intelligence technology and digital products.
• Good problem-solving and troubleshooting abilities.
• Ability to communicate technical information clearly and simply.
• Comfortable providing support by telephone email and chat.
• Ability to work accurately in a fast-paced environment.
• Availability to work on-site in Lisbon.
• Availability for rotating shifts within a 24/7 operation.
• Previous customer support or technical support experience is an advantage but not required.
• EU citizenship or a valid work permit for Portugal.

Working Conditions

• On-site position in Lisbon.
• Full-time schedule of 40 hours per week.
• Rotating shifts within a 24/7 operation.
• Work schedules provided in advance.

Ready to Join Us

If you are an English speaker passionate about technology and interested in supporting the users of a leading AI platform this could be the opportunity for you.

Apply today and take the next step in your customer support career!

Employment Type : Full Time
Experience: years
Vacancy: 1