French-speaking Credit Services Specialist

CloserHire is partnering with a global leader in customer experience solutions to recruit a French-speaking Customer Service Representative for a major consumer credit platform.If you are client-oriented, empathetic, and motivated to help people make informed financial decisions, this opportunity is for you. Location: Braga, Portugal Language: French Start date: 20/8 Your Role Respond to inbound customer inquiries by phone regarding existing credit accounts and new financing requests Analyze customer needs to personalize interactions, provide reassurance, and propose the most suitable credit or financing options Build long-term customer relationships and contribute to the overall customer portfolio Identify and maximize commercial opportunities during each contact (incoming or outgoing) Manage customer cases with accuracy, compliance, and confidentiality, always following internal procedures and security standards Demonstrate professionalism, integrity, and attention to detail in every customer interaction Your Profile Fluency in French (C1) – both spoken and written Good English skills for internal communication Experience in customer service or contact center environments is an advantage Strong communication and problem-solving skills Empathetic, patient, and capable of managing sensitive financial discussions with care Availability to work rotational shifts (Monday–Saturday) Candidates must already hold NIF and NISS (mandatory for health insurance enrollment) What Is Offered Full-time employment with stable, long-term career potential. Health insurance available from Day 1 (with monthly contribution) and free after 6 months Modern office locations in Braga Supportive, international working environment with strong focus on training, compliance, and service quality Relocation N/A