Danish-Speaking Customer Service Specialist
Danish-Speaking Customer Service Specialist
Industry: Automotive Sector
Location: Braga Portugal (100% Remote)
Work Model: Remote (Must reside in Portugal)
Contract Type: 6-Month Contract (Renewable)
Schedule: Monday to Friday 07:00 19:00 (Rotative Shifts Danish Schedule) Weekends OFF!
Gross Salary: Competitive Industry Package
Benefits: Comprehensive equipment package continuous professional training
Relocation: Not offered (Candidates must already reside in Portugal)
Role Overview
Are you a Danish speaker looking for a remote position in Portugal Join our customer experience team supporting a world-renowned global brand! Deliver premium multi-channel support to Danish customers while enjoying a great work-life balance with free weekends.
Key Responsibilities
- Interact with Danish customers across multiple channels: voice email and live chat.
- Deliver exceptional service standards that mirror the quality and reliability of the brand.
- Maintain precise CRM records and ensure swift follow-up on customer requests.
- Proactively identify recurring customer concerns and share actionable feedback with supervisors.
- Enhance brand retention by turning every inquiry into a positive customer experience.
Requirements & Qualifications
- Native or C2-level proficiency in Danish.
- Existing residence in Portugal with valid legal authorization to work.
- Strong multi-tasking skills and comfort working across digital communication tools.
- Passion for customer satisfaction and collaborative teamwork.
- Availability to work rotational weekday shifts (07:00 19:00).
Work Logistics
- Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.
Employment Type : Full Time
Experience: years
Vacancy: 1